Improving Workflows with e-Prescribing
Clinicians are passionate about our workflows. They’re how we ensure that our patients get the care they need. As an independent pharmacy owner, I’m constantly seeking ways to improve our processes and create a better experience for my patients and staff.
One tool that’s made a substantial difference is PrescribeIT®, Canada’s national e-prescribing service. I like to characterize it as a “handshake” between a prescriber’s electronic medical record (EMR) and our pharmacy management system (PMS). PrescribeIT® seamlessly connects our respective software, enabling the digital transmission of prescriptions and forgoing the intermediary steps of faxing, phoning and emailing.
Sounds simple, right? In some ways, yes — but the implications for workflow efficiencies are enormous.
If I need clarification on a faxed prescription, there are several steps involved. First, I need to print off the prescription. This is true even for auto-faxes, as they don’t send prescription data, but rather, an image of the prescription. Then, I need to handwrite my query, and fax the prescription back to the prescriber.
Assuming the fax goes through, the prescriber’s team will need to print it again on their end…and go through the whole process again to get an answer back to my pharmacy. It’s a lot of steps for a routine task.
With PrescribeIT®, the prescription goes straight to our input screen. No faxing, no printing, no phone tag. Since the digital prescription arrives already filled in, there is also no risk of transcription errors. If I do need to clarify anything, PrescribeIT’s clinical communication functionality lets me send a message directly to the prescriber.
Pharmacists, prescribers and patients all benefit from improved communication, collaboration and connection. With more efficient workflows and reduced turnaround times for (re)filling prescriptions, it’s truly a win-win-win scenario.
Do you have questions about e-prescribing? Visit Ask a Peer, where I’m answering your questions alongside other health professionals — and be sure to listen to our recent discussion on the Digital Health InfoCast.